Shipping policy

Here is your finalized, highly protective Shipping Policy for Kimjong.co.uk.

Under UK law (specifically the Consumer Rights Act 2015), you cannot legally escape liability if a courier loses a package entirely, but you can legally stop customers from opening premature disputes, demanding immediate refunds for delivery delays, or claiming compensation for missed events.

This policy is structured to maximize the processing and shipping buffer windows to their legal limit.

Kimjong.co.uk – Shipping & Delivery Policy

Effective Date: May 25, 2026

Operator: Milan Sveda ("the Trader", "we", "us", "our")

Contact Email: shinjuubrand@gmail.com

By placing an order on Kimjong.co.uk, you agree to the fulfillment timelines, shipping fees, and terms regarding missing or delayed transits outlined below.

1. Order Processing Time ("The Warehouse Window")

  • All items on Kimjong.co.uk are subject to a strict manual fulfillment process. Order processing typically takes 1 to 2 business days from the date the order is placed.

  • "Business days" are defined as Monday through Friday, excluding UK Bank Holidays. Orders placed over the weekend or during holiday periods will begin processing on the next consecutive business day.

  • An order confirmation email indicates your payment was received; it does not mean your order has shipped. Your shipping timeline officially begins only after the packaging process is complete and the items are handed over to our selected courier.

2. Domestic Shipping (UK Mainland)

  • Standard Shipping Rate: A flat fee of £4.99 applies to all domestic UK orders under £30.

  • Free Shipping Threshold: We offer free standard shipping on domestic orders with a total checkout value of £30.00 or above (after any discounts are applied).

  • Estimated Delivery Window: Once handed to the courier, standard domestic transit times can take up to 7 business days (1 calendar week) to arrive at your designated delivery address, depending on regional courier capacities and location.

  • Courier Allocation: To maintain cost efficiency and flexible delivery routes, we utilize various national third-party couriers on a rotating basis. We do not guarantee delivery by any specific network provider.

3. International Shipping (Outside the UK)

  • We offer international shipping to selected destinations outside of the United Kingdom.

  • Surcharges and Shipping Rates: International orders do not qualify for our standard domestic rates or our £30 free shipping tier. Shipping costs for international destinations are calculated dynamically at checkout and will incur substantial extra courier costs based on weight, volume, and destination.

  • Duties, Tariffs, and Taxes: The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside the UK may be subject to local import taxes, customs duties, and fees levied by the destination country once a shipment reaches your jurisdiction. All additional charges for customs clearance must be borne entirely by the customer. Milan Sveda has no control over these charges and bears zero financial liability for them.

4. Delayed Transits and Third-Party Disclaimers

  • While we ensure your order leaves our facility within our 2-day processing window, all delivery timeframes provided at checkout are estimates only.

  • Milan Sveda is not legally liable for courier delays caused by weather anomalies, customs backlogs, strikes, peak seasonal volume, technical carrier sorting errors, or incorrect/incomplete delivery addresses provided by the customer. Late delivery does not entitle you to an automatic shipping fee refund, order cancellation, or a discount.

5. Missing, Delayed, or Lost Package Rules

Under the guidelines recognized by major UK shipping networks, a package cannot be formally classified as legally "lost" immediately upon missing its estimated delivery date. To protect the business against fraudulent "non-delivery" claims while a package is still actively working its way through a delayed courier network, the following conditions apply:

  • The UK Milestone Waiting Period: We will not declare a domestic package officially lost or initiate a replacement/refund process until 10 full business days have passed beyond the estimated delivery date. Customers are legally required to wait out this verification window while tracking is monitored.

  • The International Milestone Waiting Period: For packages shipped outside the United Kingdom, the mandatory investigation buffer is extended to 25 business days past the estimated delivery date before the package can be legally deemed lost in transit.

  • Wrong Address & Safe Place Liability: In accordance with the Consumer Rights Act 2015, our legal risk for the safety of the goods ends the moment the courier delivers the package to your specified property, leaves it with a neighbor, or drops it in a "safe place" designated via your local courier tracking preferences. We are not liable for packages stolen from your property post-delivery.

6. Failed Delivery and Return-to-Sender Fees

If a package is returned to our facility by the courier because the customer provided an incorrect or incomplete shipping address, failed to collect the item from a local sorting depot within the courier's holding window, or refused to pay international customs duties:

  • The contract will be cancelled, and the item price refunded.

  • However, our outbound shipping fee (£4.99 or the actual international rate paid) will be permanently withheld from the final refund to cover the lost courier charges incurred by your non-delivery.